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Project overview

Our services

For citizenM hotel's first Swiss property in Zurich we act as reliable partner of the operator and ensure the completion and acceptance of the building project, smooth execution of FF&E as well as the handover to the operator until the opening. Thanks to a smooth process, the hotel was able to open on August 1st 2019 as planned. As link between project an operation on the operator side for citizenM, we were able to ensure the interface for the handover from project to the operational departments. This included, amongst others, the accompaniment of the completion of the general contractor and operator equipment as well as the acceptance of the hotel, the coordination of the entire FF&E on site and the compliance with the design in accordance with the standards of the brand. On behalf of citizenM hotels we provided the following services:
  • Partner of the operator in the project as link between project and operator on the operator side, from the completion of the construction until the opening of the object
  • Coordination of the entire FF&E on site, coordination of FF&E orders for import into Switzerland as well as the building schedule program
  • Acceptance of all areas according to the brand standards
  • Provide the layer of check and control (check-8 system) that the hotel is operationally sound for opening
  • Form the link between project management, operations, Commercial, Brand, IT operations and maintenance throughout acceptance, pre-opening and post-opening aftercare
  • Ensure delivery of design elements are met according to brand standards
  • Manage the process of change requests (if any)

About the project

The hotel on Talacker, in Zurich’s city center, opened its doors as planned on August 1st. It consists of a total of 160 rooms, an F&B outlet with around 110 seats, ten of them outside and ten meeting rooms. CitizenM, based in the Netherlands, has developed the concept of the luxury hybrid hotel for today’s modern guest. A guest who values the experience of a unique hotel, its central city location but at an affordable price.

Facts and figures

citizenM Zurich Operations AG


160 rooms
canteenM with 100 seats inside, 10 seats outside
societyM with 5 meeting rooms

8001 Zurich



Image source
René Dürr Architekturfotografie Zürich